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The PNG Civil and Identity Registry has made a public announcement on the collection of NID and Birth Certificates and that is that the collection according to Surnames have been ceased.
To collect your card, the Registry advises that you will need to first attend Moale Haus to collect a paper/receipt containing your Name and Record number.
You will then need to take this receipt to the NID Haus to collect your documents.
Please be advised that without the paper/receipt, you will not be allowed into the NID premises as the securities have been instructed to only allow those with the proper documents.
Collection of cards and certificates are open every business day and as long as you have the correct document, obtaining the relevant documents should not be a problem (hopefully!).